Refund Policy

Who you are buying from

Alan AI is an AI agent product operated by Supatest AI Inc, a Delaware C corporation at 8 The Green, Ste A, Dover, DE 19901.

Self-serve subscriptions are sold through Link. Sold through Link, LLC, an affiliate of Stripe, is the merchant of record for those orders. Link processes your payment, sends your receipts and invoices, and handles order and transaction support, including refund requests, through Link support.

In practice that means your checkout shows “Sold through Link”, your card statement shows a LINK.COM charge, and any refund is issued by Link back to the payment method you used. Supatest remains responsible for Alan itself and for product support. This page explains when we support a refund request.

Your purchase is also governed by the Sold through Link Terms at https://link.com/terms and the Link refund policy at https://support.link.com/questions/sold-through-link-refunds. Where the Link refund policy is more generous than this page, the Link refund policy applies.

This page applies to self-serve subscriptions bought through Stripe Checkout. If you bought Alan under a signed agreement or pay by invoice, you are billed directly by Supatest and that agreement controls — see the enterprise section below.

Refund window for your first purchase

You can request a refund on your initial purchase of a self-serve subscription within 14 days of the purchase date.

Email admin@tryalan.ai from the email address on the order and include your receipt or order number. We need the order details to find the payment, so a request without them may take longer to process. You can also request a refund from Link support at https://support.link.com/topics/sold-through-link.

The 14-day window applies to your first payment on a subscription. It does not apply to later renewal payments, except where local law or the Link refund policy gives you a right — see the renewals section below.

Some regions give you a longer or stronger right than this page does. Where that is the case, that right applies — see “Your rights under local law”.

Consumption, compute, and model usage

Alan runs coding agents, and running them consumes cloud compute and model usage. Once that capacity has been used it has already been paid for with our infrastructure and model providers, and we cannot recover that cost.

So the split is simple: unused subscription time inside your refund window can be refunded, but usage you have already consumed cannot be returned to us, and is the part we are unable to refund.

Where we agree to a refund after part of a period has been used, we may refund a prorated amount that accounts for the usage already consumed. That is not unusual in this category — Anthropic refunds European and UK plans “prorated according to your use”, and OpenAI treats used API credits as non-refundable.

Two things sit outside this entirely. First, the coding agents you connect — Codex, Cursor, Claude Code — are billed to you directly by those providers. We never bill you for those tokens and cannot refund them; that spend is between you and your provider. Second, your own model-provider usage is likewise theirs to resolve.

If a refund is issued, access to the refunded subscription ends, so plan to export anything you need first.

Renewals

Subscriptions renew automatically at the end of each billing period until you cancel. The renewal charge continues the service for the next period.

Our refund window applies to your initial purchase, not to later renewals. A renewal charge is not refundable under this policy once the new period has started, because capacity and usage are provisioned from the moment it begins. That does not limit a refund Link grants under its own refund policy or a right you have under local law.

The way to avoid a renewal charge is to cancel before the renewal date. See the cancellation section below.

Cancelling your subscription

You can cancel at any time. Cancelling stops all future renewals. An organisation admin can cancel from Manage billing on the organisation's Plan page in Alan, or from your Link account at https://link.com.

After cancelling you keep access to Alan until the end of the period you have already paid for. We do not shut off access early as a result of a cancellation.

Mid-period cancellation and unused days

Cancelling part-way through a billing period does not generate an automatic credit for the remaining days, and the charge for that period stands.

This is separate from the consumption question above: unused days are not refunded as a matter of course, and consumed compute is not refundable at all. Where a refund is actually due to you — under a statutory right, the Link refund policy, or one we agree to — we may prorate it to reflect usage already consumed, except where the law or the Link refund policy requires a full refund.

Exceptions, abuse, and chargebacks

We may decline a refund where the request shows abuse rather than a genuine change of mind. Grounds we treat as abuse include: repeated refund requests from the same customer, an account suspended for breaching our Terms of Service, or a request made after the service was substantially consumed in a way that suggests it was never going to be paid for.

If you think a charge is wrong, contact us or Link support before raising a chargeback with your bank. Stripe handles payment disputes on Link orders, we may suspend access to the product while a dispute is open, and a dispute is usually slower for you than a refund request.

Nothing in this section limits a right you have under mandatory consumer law or under the Link refund policy.

Your rights under local law

Where local consumer protection law, or the Link refund policy, gives you a longer or stronger right than this page, that right always applies. Nothing here reduces it.

If you are a consumer in the European Union or the United Kingdom, the Sold through Link Terms give you a right to cancel your order within 14 days from the date you receive access to the product. To use it, contact Link support, follow the refund request steps, and give “cooling off period” as the reason.

Consumers in other countries may have statutory cancellation or refund rights of their own, such as the consumer guarantees under Australian and New Zealand law. The length and conditions of those rights depend on the law where you live.

How refunds are paid

Once a refund is approved, it is issued through Link to the original payment method. Refunds cannot be sent to a different card, bank account, or person.

A refund includes any sales tax, VAT, or GST you paid on the refunded amount. Card refunds typically appear on your statement about 5-10 business days after they are issued, depending on your bank. This is typical timing rather than a guaranteed deadline. Link emails you a refund notification when a refund has been issued.

Enterprise and invoiced agreements

If you bought Alan under a signed agreement or pay by invoice, you are billed directly by Supatest rather than through Link, and that agreement governs refunds, cancellations, and notice periods.

Email admin@tryalan.ai and we will work from the terms you signed.

Relationship to our Terms of Service

This policy sits alongside our Terms of Service and Privacy Policy, which are linked in the footer of every page.

Where this policy and a signed agreement disagree, the signed agreement wins.

How to reach us

Send refund questions or requests to admin@tryalan.ai, including the email address on the order and your receipt or order number.

For anything related to the service itself, call +918855801937 or email support@tryalan.ai.

Because Link is the merchant of record for self-serve orders, Link also handles payment, order, and refund support directly. You can reach Link support at https://support.link.com/topics/sold-through-link or from the link in your receipt email.